Return, Refund & Shipping Policy

All iMakeUpMe product sales are FINAL. Due to the personal-care and skincare nature of our products, we do not accept returns or exchanges.

Damaged or Defective Products

If your product arrives damaged or has a manufacturer defect, please contact us within 7 days of receiving your order. Proof of purchase and photos of the damaged or defective item are required.

Once reviewed and approved, iMakeUpMe may offer a replacement or store credit.

Products that have been opened, used, altered, or damaged after delivery due to customer handling are not eligible for replacement or store credit.

Shipping & Lost Packages

Customers are encouraged to purchase shipping insurance whenever available. Shipping insurance may provide coverage for packages that are lost or damaged during transit due to carrier-related issues. Any applicable shipping claim should be filed with the carrier.

Once your order has shipped and a tracking number has been provided, iMakeUpMe is not responsible for packages that are lost, stolen, delayed, misdelivered, or damaged while in the possession of the carrier.

Customers are responsible for providing a complete and accurate shipping address. iMakeUpMe is not responsible for packages shipped to an incorrect address provided at checkout.

Contact Us

Questions about your order or this policy?

Phone: 205-222-9585
Email: info@imakeupme.com

When contacting us about an order, please include your name, order number, and details about the issue.